“Dear Katy,

Thank you so much for your email. May I take this opportunity to express how grateful I am for your valuable advice and support to date and representing me at Trinity Road the other day.

From the start you have been exemplary both as a professional and in understanding of my situation (including my parents ill health). I am fortunate to have met you and have you representing me in what has been a very difficult time for me and my family. I greatly appreciate your time and effort to date in this matter.

I look forward to hearing from you in due course and wish you glad tidings for the festive season,

Many thanks once again”