“Hi Katie A and I really appreciate all that you did for him yesterday and how professionally you dealt with his case. We want to express our extreme gratitude to both you and Peter. Thank you so much!”    

“I would like you to know how indebted I feel to you and your colleagues. The thoroughness and professionalism you showed over this period together with the humanity with which you engaged with me made an important contribution to my ability to cope. Thank you so much.”